Terms and Conditions

These Terms and Conditions apply to all purchases made through the Katherine & Paul London website. You can contact us at info@katherineandpaul.com.

1. Applicability

By placing an order through our website, you agree to be bound by these Terms and Conditions.

2. Product Information

We make every effort to describe our products as accurately as possible and to keep all information on our website up to date. However, typographical errors, inaccuracies or omissions may occasionally occur.

3. Orders and Payments

• Orders will only be processed once full payment has been confirmed.
• Available payment methods may vary depending on your location. All available payment options will be displayed at checkout.

4. Processing and Delivery

• Processing time: 1–3 working days.
• Estimated delivery time: 3–7 working days, depending on the destination.
• Orders are dispatched directly by our logistics partner.

5. Returns and Cancellations

For full information regarding returns and cancellations, please refer to our Returns Policy.

6. Responsibility

• We cannot be held responsible for loss or non-receipt where the tracking information confirms that the parcel was delivered to the shipping address provided by the customer.
• It is the customer's responsibility to carefully check their shipping address before completing an order.

7. Intellectual Property

All content on this website, including text, photographs, logos, images, graphics and other materials, is the property of Katherine & Paul London and may not be copied, reproduced, distributed or used without prior written permission.

8. Complaints

For any complaints or customer service enquiries, please contact us at info@katherineandpaul.com.

We aim to respond within 5 working days.

9. Governing Law

These Terms and Conditions are governed by the laws of the Netherlands.